Terms of Service

Please read these Terms of Service ("Terms") carefully before using our website operated by CraftWoodDIY (“we,” “our,” or “us”). These Terms apply to all visitors, customers, and users of the site.

By accessing or using the site, you agree to be bound by these Terms. If you do not agree, do not use our website.

1. Use of the Site

You may use our website for lawful purposes only. You agree not to:

  • Use the site in any way that violates applicable laws or regulations.

  • Engage in unauthorized access or tampering with the site.

  • Post or transmit harmful, defamatory, or infringing content.

We reserve the right to suspend or terminate your access if you violate these Terms.

2. Product Information

We strive to ensure all product details, pricing, and descriptions are accurate. However, we cannot guarantee that all content is error-free. We reserve the right to:

  • Correct errors or omissions

  • Change or update product information at any time

  • Cancel orders due to pricing or stock errors

3. Orders and Payment

When you place an order, you agree to provide accurate, current, and complete information. We reserve the right to:

  • Refuse or cancel orders for any reason (including suspicion of fraud)

  • Limit or prohibit purchases that appear to be placed by resellers or competitors

All payments are processed securely via Shopify’s integrated gateways. We do not store payment card information.

4. Shipping and Delivery

Shipping times are estimates and may vary depending on your location and shipping method. Delays due to carriers, customs, or other issues are beyond our control. Refer to our Shipping Policy for more details.

5. Returns and Refunds

We accept returns for most items within 14 days of delivery. Items must be unused and in original condition. Custom-made or personalized items may not be eligible for return. See our Return Policy for full terms.

6. Intellectual Property

All content on CraftWoodDIY.com—including images, text, logos, and product designs—is the property of CraftWoodDIY or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.

7. Third-Party Links

Our site may include links to external websites. We are not responsible for their content or practices. You use them at your own risk.

8. User Content

If you post a review, comment, or other content:

  • You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display it.

  • You warrant that your content is not unlawful, offensive, or infringing.

We may remove content at our discretion.

9. Limitation of Liability

To the fullest extent permitted by law, CraftWoodDIY shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:

  • Your use of or inability to use the site

  • Delays, errors, or service interruptions

  • Loss of profits, data, or goodwill

10. Indemnification

You agree to indemnify and hold harmless CraftWoodDIY, its owners, employees, and affiliates from any claims, liabilities, damages, and expenses arising from your violation of these Terms or misuse of the site.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Morocco, without regard to conflict of law principles. Disputes shall be resolved through the courts of Agadir, Morocco.

12. Changes to the Terms

We may revise these Terms at any time. Continued use of the site following changes indicates your acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:
📧 Email: support@craftwooddiy.com
🌐 Website: www.CraftWoodDIY.com